Return Policy Page

Return & Refund Policy

At CJShipping.shop, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return or refund under the conditions outlined below.

1. Return Eligibility

Items may be returned if:

• The wrong product was delivered.
• The product arrived damaged or defective.
• The item is significantly different from its description.
• The order is incomplete or missing items.
• The seller approves the return request.

2. Return Window

Return requests must be submitted within 7 days after delivery unless a different return period is specified by the seller.

3. Return Conditions

• Product must be unused and in its original condition.
• Original packaging, manuals and accessories must be included.
• Proof of purchase or order confirmation is required.
• Items showing signs of misuse may not qualify for return.

4. Non-Returnable Items

• Digital products and downloadable content.
• Customized or personalized products.
• Gift cards and promotional items.
• Perishable goods.
• Opened personal care or hygiene products.
• Products damaged by customer misuse.

5. Refund Approval

Once the returned item has been received and inspected, the customer will be notified of the approval or rejection of the refund request.

6. Refund Method

Approved refunds may be processed through:

• Original payment method.
• CJShipping Wallet (where applicable).
• Store credit.

7. Processing Time

Refunds are generally processed within 5–15 business days depending on the payment provider or financial institution.

8. Shipping Costs

• If the seller shipped the wrong or defective product, return shipping costs may be covered by the seller.
• If the customer changes their mind, return shipping costs are the customer's responsibility.
• Original shipping charges are generally non-refundable.

9. Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, cancellation may no longer be possible and the normal return process will apply.

10. Damaged or Lost Packages

Customers should report damaged or missing packages within 48 hours after delivery and provide photographs of both the packaging and the damaged item.

11. Multi-Vendor Marketplace

CJShipping.shop operates as a multi-vendor marketplace. Some sellers may have additional return conditions provided they comply with applicable consumer protection laws and platform policies.

12. Fraud Prevention

CJShipping reserves the right to reject fraudulent return or refund requests and may suspend accounts involved in abuse of the return process.